Refund policy
We want you to feel confident shopping with Varanger. If you’re not satisfied with your order, we offer a straightforward return and refund process.
This return policy is valid for all orders placed through the Varangershop.com website from our main shipping destinations: United States, United Kingdom, Europe and Oceania.
Key Information
- Return Period: 30 days from delivery date
- Refund Processing: Within 7 days after approval
- Restocking Fee: None
- Return Shipping Costs: Paid by customer (unless item is defective, damaged, or incorrect)
- Exchanges: Accepted
Return Period
You may return any item within 30 days of delivery as long as it is unused, undamaged, and in its original packaging with all tags attached.
How to Start a Return
- Email us at support@varangershop.com with your order number and reason for return.
- Our support team will confirm your request and provide detailed packing instructions.
- Pack the items securely and ship them back using a reliable courier.
Return address:
Kosmonautů 1544/10 Teplice, 415 01, Czechia
Refunds
Once we receive and inspect your return:
- A full refund (excluding shipping costs) will be issued to your original payment method within 7 days.
- No restocking fees apply.
Exchanges
Need a different size, color, or product?
- Contact us within 30 days of delivery at support@varangershop.com
- We’ll guide you through the exchange process.
Conditions for Returns & Refunds
- Change of mind: Accepted within 30 days if item is unused and in original packaging.
- Defective goods: Contact us immediately with photos. We’ll offer a replacement or refund.
- Damaged goods: Report damage with photos within 48 hours of delivery.
- Incorrect item received: Inform us right away. We’ll ship the correct item at no extra cost.
- Item not received: Contact us to start an investigation. If confirmed lost, we’ll issue a full refund or replacement.
Order Cancellations
- Orders can be cancelled before shipping by emailing support@varangershop.com. If your order has already shipped, please follow the return process after delivery.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please email clear photos of the item and packaging to support@varangershop.com. We’ll resolve the issue quickly with a replacement or refund.